Privacy Policy

1. Introduction

Hands of Hope Charity Foundation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. We comply with the Data Protection Act (2019) of the Republic of Kenya.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a donation via Paystack.
• Submit a volunteer application.
• Contact us via our web forms or email.
• Sign up for our newsletter.

This information may include your name, email address, phone number, physical address, and payment information (processed securely by Paystack).

3. How We Use Your Information

We use the collected information to:

• Process your donations and issue receipts.
• Evaluate volunteer applications and coordinate activities.
• Respond to inquiries and provide support.
• Send impact reports and organizational updates (only with your consent).
• Improve our website functionality and security.

4. Third-Party Services

We use secure third-party providers to enhance our operations. Your data may be processed by:

• Paystack: For secure payment processing.
• Firebase (Google): For authentication and database management.
• Cloudflare R2: For secure media storage.

These providers have their own privacy policies and are required to maintain high standards of data security.

5. Data Security

We implement technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure. While we strive to use bank-grade encryption for financial data, we cannot guarantee absolute security.

6. Your Rights

Under the Kenyan Data Protection Act, you have the right to access, rectify, or request the erasure of your personal data. To exercise these rights, please contact our Data Protection Officer at privacy@handsofhope.org.